Refunds & Cancellation

Cancellation Policy

Cancellation Policy for Clients

• 30+ days before the scheduled date: A full refund will be issued.
• 14-29 days before the scheduled date: A 50% refund will be issued, or the reservation can be rescheduled with the same chef within the next 90 days.
• Less than 14 days before the scheduled date: No refund will be issued.

Cancellation Policy for Chefs

As a chef on our platform, you must fulfill your commitments to the clients who have booked your services. Cancellations can cause significant inconvenience to clients and harm our website's reputation.

• If a chef must cancel a reservation, their ranking on the platform may be negatively affected, resulting in fewer booking requests.
• A 10% penalty fee will be applied to the chef's next booking.
• Repeat cancellations may result in suspension from the platform.

If a Client Cancels Their Confirmed Reservation

• 30+ days before the scheduled date: The chef will not be entitled to compensation.
• 14-29 days before the scheduled date: The chef will be compensated 50% of the total amount to be received, or the reservation can be rescheduled within the next 90 days.
• Less than 14 days before the scheduled date: The chef will be compensated 100% of the total amount to be received.

If the Chef Cancels a Client's Reservation

We understand that unforeseen circumstances may arise, and the chef may have to cancel a reservation. In this case, we will do our best to find an alternative chef that meets the client's needs or issue a full refund.

Deposits can be refunded if the timeline is greater than 30 days.

Refunds will be processed within 3-5 working days.

Refund Policy

Our goal is to ensure that our clients and chefs are satisfied with the services provided on our platform. If, for any reason, you are not happy with your experience, we offer a refund policy to give you a fair resolution.

• Refund requests for bookings canceled by clients per our cancellation policy will be processed within 3-5 working days.
• If a chef cancels a booking, the client will be entitled to a full refund.
• If a chef fails to show up or provide the agreed-upon service, the client will be entitled to a full refund.
• If a client is not satisfied with the service provided by the chef, they can contact us within 24 hours of the event to request a refund. Refund requests will be reviewed on a case-by-case basis.
• Refunds will be issued to the original payment method used to make the booking.
• Any disputes or concerns regarding the refund policy should be directed to our customer support team.