For Diners

How does the booking process work?

• Clients can browse through the available chefs and menus on the website, and then submit a booking request with their desired date, time, and location. The chef will then review the request and either accept or decline the booking. If the booking is accepted, the client will be prompted to make a deposit to confirm the booking.

What are the payment options?

• We accept major credit cards and PayPal as forms of payment. Payments are securely processed through our website.

Are there any additional fees?

• There is a platform fee that is applied to each booking, the percentage is set by the website administrator and it’s to cover the costs associated with maintaining and improving our online marketplace.

How are refunds handled?

• Refunds are handled in accordance with our refund policy here, which can be found on our website. Refund requests will be reviewed on a case-by-case basis.

What is your cancellation policy?

• Our cancellation policy can be found here. It outlines the terms for canceling a booking, the notice required, and any penalties or refunds that apply.

How can I contact customer support?

• You can contact our customer support team by email or phone. Our contact information can be found on the website.

Can I request a specific chef or menu?

• Yes, you can request a specific chef or menu by submitting a booking request directly on their profile. However, please note that availability may vary and the chef has the final say on whether or not to accept the booking.

What happens if the chef cancels my booking?

• It is very unlikely for this to happen, but in case it does, we will do our best to either find an alternative chef that meets your needs or issue a full refund.

What are the chefs’ qualifications and experience?

• All chefs on our platform are professionally trained and have experience in the culinary industry. We vet all of our chefs before allowing them to join the platform to ensure that they meet our standards.

Can I request a custom menu or have special dietary requirements?

• Yes, you can request a custom menu or have special dietary requirements by submitting a booking request. The chef will do their best to accommodate your needs.

How do I know if my booking request has been accepted?

• Once you submit a booking request, the chef will review it and either accept or decline the booking. If the booking is accepted, you will receive an email confirmation with all the details of the booking.

Can I review the chef and the service?

• Yes, after the service is provided, you will be able to leave a review for the chef and their service on our website. This helps other clients make informed decisions when booking a chef.

Are the prices per person or for the whole event?

• Prices are for the whole event. The prices include the chef’s service, menu preparation, and all the necessary equipment. Any additional services such as bartending or waitstaff can be requested and will be charged separately.

Can I make changes to my booking after it has been confirmed?

• Changes to a booking can be made, but it depends on the chef’s availability and the request should be made as soon as possible. Any changes to the booking may result in additional fees.

Will the chef bring all the necessary equipment?

• Yes, the chef will bring all the necessary equipment for the menu that you have chosen, including utensils, cookware, and serving dishes. If you have any special requests, please inform the chef in advance.

Can I request a private chef for a corporate event or a special occasion?

• Yes, you can request a private chef for a corporate event or a special occasion. The chef can customize the menu to fit the theme and needs of your event.

How do I know if the chef is licensed and insured?

• All chefs on our platform are licensed and insured. We verify the credentials of all chefs before allowing them to join the platform to ensure that they meet our standards.

Can I request a chef with a specific cuisine or cooking style?

• Yes, you can request a chef with a specific cuisine or cooking style by browsing through the chefs on our website. You can also request a specific chef if you have worked with them before.

Can I request a chef for a cooking class or demonstration?

• Yes, you can request a chef for a cooking class or demonstration. The chef can customize the class or demonstration to fit your needs and preferences.

What is the minimum and maximum number of guests for a booking?

• The minimum and maximum number of guests may vary depending on the chef’s availability. Please contact the chef directly for more information.

For Chefs

How do I become a chef on your platform?

• To become a chef on our platform, you need to have professional culinary training and experience. You can apply to join the platform by submitting your information and credentials through our website.

How do I accept or decline bookings?

• As a chef, you will receive booking requests through our platform. You can accept or decline bookings by logging into your account and reviewing the booking request.

How do I set my availability and pricing?

As a chef, you can set your availability and pricing through your account on the platform. You can adjust your availability and pricing at any time.

How do I get paid?

• After a booking is completed, the payment will be processed through our platform and transferred to you. We will deduct the commission percentage before transferring the payment.

What is the commission fee?

• The commission fee is a percentage of the booking cost that is taken by the website as a service fee. The percentage is set by the website administrator and is clearly stated before the booking process.

How can I manage my bookings and schedule?

• As a chef, you can manage your bookings and schedule through your account on the platform. You can view upcoming bookings, accept or decline new requests, and update your availability.

How can I communicate with clients?

• As a chef, you can communicate with clients through the platform’s messaging system or by email. You can use this to answer any questions they may have, discuss menu options or any other details related to the booking.

Can I bring a team to assist with the service?

• Yes, you can bring a team to assist with the service, but it should be discussed and agreed with the client in advance and any additional cost should be included in the price.

How can I promote my services?

• As a chef on our platform, you can promote your services by building your profile, showcasing your skills and experience, and by responding to client requests in a timely manner.

Can I get feedback on my service?

• Yes, after the service is provided, clients will be able to leave a review for your service on our website. This will help you to improve your service and will also help other clients make informed decisions when booking a chef.

How do I update my profile and menu?

• As a chef, you can update your profile and menu by logging into your account on the platform. You can add new menu items, update your bio, and upload new pictures of your dishes.

Can I cancel a booking?

• As a chef, you should try to avoid canceling bookings, but if it’s necessary, you should do it as soon as possible and in accordance with our cancellation policy. Canceling a booking may negatively affect your ranking on the platform and result in fewer booking requests.

What happens if there is a problem during the service?

• If there is a problem during the service, you should contact the client immediately and try to find a solution. If a solution cannot be reached, you should contact our customer support team for assistance.

What are the insurance and licensing requirements to become a chef on the platform?

• All chefs on our platform are required to have a valid food handler’s license and liability insurance. We verify the credentials of all chefs before allowing them to join the platform to ensure that they meet our standards.

How do I handle dietary restrictions and allergies?

• As a chef, it is your responsibility to ask about dietary restrictions and allergies before the service and make sure that the menu is tailored to the client’s needs. If a client informs you of dietary restrictions or allergies during the service, you should take appropriate measures to accommodate them.

What equipment should I bring to the service?

• As a chef, you should bring all the necessary equipment to the service, including utensils, cookware, and serving dishes. If you have any special requests, please inform the client in advance.

How do I handle leftovers and food waste?

• As a chef, you should handle leftovers and food waste in accordance with food safety regulations. You should also work with the client to plan for leftovers and minimize waste.

How do I get rated and reviewed by clients?

• Clients will be able to rate and review your service after it’s provided. This will help other clients make informed decisions when booking a chef and it will also help you to improve your service.